What Is CAD?
Computer-Aided Dispatch (CAD)
CAD stands for Computer-Aided Dispatch. It is the system used by 911 centers, dispatchers, and emergency communications personnel to manage incoming calls and coordinate responses.
When someone calls 911 or a non-emergency line, information is typically entered into the CAD system in real time.
CAD Often Contains:
- the original call time
- caller information
- address or location
- event number
- dispatcher notes
- unit assignments
- timestamps
- officer status updates
- radio traffic notes
- transfers between agencies
- linked calls or related incidents
Example
A caller reports a robbery at a residence.
The CAD system may show:
- when the call was received
- which dispatcher entered the information
- when officers were dispatched
- what officers reported back
- whether the call type changed
- whether another agency was notified
- when the event was closed
CAD is primarily focused on the live response and dispatch process.
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What Is RMS?
Records Management System (RMS)
RMS stands for Records Management System. It is the database agencies use to store and manage official reports and case records after an incident occurs.
If CAD tracks the live event, RMS usually stores the longer-term documentation tied to that event.
RMS Often Contains:
- incident reports
- supplemental narratives
- arrest reports
- witness statements
- evidence logs
- photographs
- attachments
- case numbers
- investigative notes
- approval history
- report revisions
- linked persons, vehicles, or addresses
Example
After officers respond to a call, they may later write:
- an incident report
- narrative summary
- supplemental reports
- follow-up investigation notes
Those documents are commonly stored in RMS.